Switching to Ciclex
Moving from another platform takes three steps. One of them is still done by hand, and we say so.
How a move works
What the move involves, including the parts that are still manual.
- Step 1
Connect a Stripe account in your name
During setup you open a Standard Stripe account in your name and finish it on Stripe’s own pages. From then on it is yours, whichever platform you used before.
- Step 2
We set up your plans and members with you
Send us your member list and current prices. There is no import button yet, so we do it by hand and check it with you before anyone is charged.
- Step 3
Members enter their card once
Cards held by your old platform can sometimes be moved to your Stripe account on request. Where they cannot, each member enters their card once.
Questions about moving
Anything else, email support@ciclex.com.
Yours. Ciclex connects to a Stripe account that belongs to you, a Standard Connect account in Stripe's terms. Your members are customers on your account, their subscriptions are real Stripe subscriptions on your account, and payouts go to your bank on your schedule.
We never hold your money. There is no Ciclex balance that your revenue passes through, and we take no cut of what your members pay you.
No. This is the whole point of the way we are built. Your members exist as customers and subscriptions on your own Stripe account, so if Ciclex disappeared tomorrow you could keep billing every one of them from your Stripe dashboard without us.
There is no exit fee and nothing to buy back.
Email support@ciclex.com and we will cancel it. There is no minimum term and no cancellation fee.
Cancelling Ciclex does not cancel your members. Their subscriptions live on your Stripe account and keep running there.
Try Ciclex free with
your first 50 members.
Payments go to your own Stripe account, members see your brand throughout, and there is no contract. If you would rather set it up with someone, ask for a walkthrough.