Questions gym owners ask
Straight answers about payments, the monthly bill and where your data lives. Each one is the same answer we give inside the product.
Payments & Stripe
Anything else, email support@ciclex.com.
Yours. Ciclex connects to a Stripe account that belongs to you, a Standard Connect account in Stripe's terms. Your members are customers on your account, their subscriptions are real Stripe subscriptions on your account, and payouts go to your bank on your schedule.
We never hold your money. There is no Ciclex balance that your revenue passes through, and we take no cut of what your members pay you.
No. This is the whole point of the way we are built. Your members exist as customers and subscriptions on your own Stripe account, so if Ciclex disappeared tomorrow you could keep billing every one of them from your Stripe dashboard without us.
There is no exit fee and nothing to buy back.
No. You pay Stripe's standard processing fees, exactly as you would if you used Stripe directly, and you pay Ciclex a flat monthly subscription based on your active member count. We add nothing on top of your transactions.
Stripe retries it on your account's retry schedule, and we mark the membership as past due so you can see it at a glance on your members list.
Chasing it is your call, not an automatic one. Open the member and send them a link to update their card. It takes them straight to a secure Stripe page, and nothing about their membership changes until they pay.
Your Ciclex bill
Only members whose membership is active or in a trial. Cancelled, expired and past-due memberships do not count.
The count is reported to Stripe as it changes, so if someone cancels partway through a month you are not billed for them the following month.
Your first 50 active members are free. Above that it is £79/month up to 100 members, £99/month up to 500 members and £149/month beyond that. Membership management is included at every tier.
Modules such as Class Management, Contracts & Waivers and Day Passes are priced separately in the App Store, and the first time you turn one on it starts with a 7-day trial period. There is no setup fee, no contract and no annual price rise.
Your bill moves to the new tier from your next invoice. Nothing is charged retrospectively and nothing is interrupted. You will not be locked out for growing.
Email support@ciclex.com and we will cancel it. There is no minimum term and no cancellation fee.
Cancelling Ciclex does not cancel your members. Their subscriptions live on your Stripe account and keep running there.
Security & data
No. Card details go directly to Stripe and are never stored on our systems. We hold a reference to the Stripe customer, not the card.
Customers, subscriptions, invoices and payouts are already in your own Stripe dashboard and exportable from there. For anything held only in Ciclex, ask us at support@ciclex.com and we will send you an export.
Try Ciclex free with
your first 50 members.
Payments go to your own Stripe account, members see your brand throughout, and there is no contract. If you would rather set it up with someone, ask for a walkthrough.